Privacy Policy

Our Website URL:

https://jarslidsbottles.co.uk/

Company name:

Southern Jar Company Ltd

What is the address of the business:

Bognor Regis, West Sussex, PO22 9NH

What kind of personal information do you collect from customers:

  • Email address
  • First name and last name
  • Phone number
  • Mailing address
  • Address

How long are customers’ personal data stored?

Until the customer's request to remove it. 

What is the company’s support e-mail address that customers can reach out through?

sales@jarslidsbottles.co.uk

How can customers contact you for any questions regarding the company’s Privacy Policy?

  • By email
  • By visiting the Contact Us page on the website
  • By phone number +447784036588
  1. Products can be returned within 14 days after the purchase. If there is an error, will be a 100% refund. If the customer changes their mind, there will be an 80% refund from the full order amount.
  2. Any return request / refund request / replacement request will be accepted within 14 days from the delivery date. 
  3. If the parcel is refused / given to the incorrect address or any other issues with the recipient / delivery address, will be offered a 70% refund. 
  4. If the product is damaged, take a picture of it in the box that was delivered to you. If the damage request is approved, there are two available options: partial refund or receiving a replacement with the next order. We do not send replacements alone.
  5. We have the right to cancel any order without any further explanations. 
  6. We have right to refuse any further communication with impolite customers.
  7. From the moment of the order placement we have maximum of 3 days to dispatch the order. If there is any delay, we are obliged to contact the customer.
  8. Delivery time – 1 to 5 working days (30 days for backorders).

What should I do if I did not receive the parcel? 

Contact us by email at sales@jarslidsbottles.co.uk or give us a call to 07784036588 and provide us with all the necessary information about the missing parcel after which we will contact our couriers. After receiving a response from them, we will contact you immediately. This request processing time takes up to 5 working days.

Sending Samples and Refunds

Southern Jar Company Ltd sends samples only if requested. These samples are paid in full including delivery. A refund of 5% (or a maximum of £10.00) is made to the buyer for every further order until reaching the amount of £10.00.
Just so you know – the backorders will be fully refunded as requested after 3 working days of placing the order. The later requests are non-refundable.

Discounts

Southern Jar Company offers first-order discounts, discounts based on order quantity and discounts based on the number of orders.

First order discount:

10% first-order discount with code SOUTHERNJARCOMPANY

Order quantity discount:

100 - 299 items - 5%;
300 - 499 items - 10%
500 - 1000 items - 15%
1000+ items - 20%
Backorder - 25% (only bank transfers)

Number of orders discount (additional to the order quantity discount):

5% discount after first order (code is sent with the order confirmation email)

10% discount after the 10th order (no minimum order amount)

15% discount after 25th order (no minimum order amount)

20% discount after 50th order (no minimum order amount)

For example, a full pallet as the 51st customer's order will have a 45% discount.

Shipping

Shipping price is calculated automatically at the checkout. We also offer free delivery for orders above £89.00.

If the customer requires a specific time for the delivery, the customer would need to pay the difference between any-time delivery and time-provided delivery. 

Free shipping

Southern Jar Company Ltd offers free shipping within England and Wales for orders above £89.00 (not available for some products or particular areas. Contact us for more information). Additional fees can be applied for Scotland Highlands, Northern Ireland and other British territories.

Every customer agree with the Policy above immediately after placing an order on Jarslidsbottles.co.uk.